shakedown

Posted by dugay67 on 6/15/2009

We hired them for our daughters prom. There were about six couples riding together. After getting a shakedown from the driver for what he said was to be a mandatory 18-20% tip when we already had 15% in writing, we were also charged a new limo tax that was never mentioned in our original quote(also in writing). We had to come up with an extra 80 some dollars on the spot. This is with the kids all standing there in their gowns and tuxes. Not wanting to make a scene and ruin the prom we paid planning to call the company afterward. In doing so Steve gave us the brush off and even had the absurdity to say that said we could call the driver and try to get the money back ourselves. We paid in the neighborhood of $800 for their service and this is how we get treated.

Response from The Limousine Service

Posted on 9/25/2009

In response to the Dugay family,the Limousine Service was paid weeks before the actual date of service.On June 1st 2009 our governor past a bill that all Limousine Transportation Service with a driver, must charge NYS sales tax,which was not charged to the Dugay's bill when the car was ordered,they were sent a notice that the charge would be due upon the car arriving at there location,for more information about this new tax charge on all limousine or black car service with a driver, you can go online to www.nystax.gov and look up article : TSB-M-09(2)S. I am sorry for the way the Dugay family feels,but we must follow all guide lines and laws for our industry standards.We do charge 20% gratuity for all limousine services as a group,as safety is our number one priority.